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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:normal">
<b><span style="font-size:14.0pt;font-family:"Arial",sans-serif;mso-fareast-language:DE">Stellenangebot: Wissenschaftlicher Mitarbeiter (w/m) IT-Servicemanagement<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Zum nächstmöglichen Zeitpunkt suchen wir:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif"></span><span style="font-size:9.5pt;line-height:106%;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:center">
<b><span style="font-size:12.0pt;line-height:106%;font-family:"Arial",sans-serif">eine(n) wissenschaftlichen Mitarbeiter(in) im Bereich IT-Servicemanagement<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:center">
<span style="font-size:9.5pt;line-height:106%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Sie arbeiten mit an der erfolgreichen Umsetzung von IT-Service-Management (ITSM) am LRZ. Dabei entwerfen Sie in Anlehnung an internationale Standards (z.B. ITILv3, ISO/IEC 20000
oder FitSM) neue Managementprozesse und helfen, bereits erfolgreich eingeführte Prozesse kontinuierlich zu verbessern.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Sie unterstützen neben den vom LRZ angebotenen Dienstleistungen auch die Einführung von ITSM-Strukturen im europäischen Forschungsprojekt GÉANT. Ziel ist dabei, die von Wissenschaftlern
genutzten Dienste noch stärker an deren Anforderungen auszurichten, diese weiter zu verbessern und zukünftige Dienste gemeinsam sowie in enger Abstimmung mit den Projektpartnern zu entwickeln.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt"><b><i><span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Aufgaben:
<o:p></o:p></span></i></b></p>
<p class="MsoListParagraphCxSpFirst" style="mso-margin-top-alt:3.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.7pt;margin-bottom:.0001pt;mso-add-space:auto;text-align:justify;text-indent:-17.85pt;line-height:normal;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Analyse bestehender IT-Dienste und deren Bereitstellung anhand existierender Standards und Best Practices<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.7pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-17.85pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Entwicklung von Service-Lifecycle Roadmaps (u.a. Planung, Umsetzung, Vorbereitung Produktivführung, Betrieb und Außerbetriebnahme) für neue Services<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.7pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-17.85pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Festlegung aussagekräftiger Key Performance Indikatoren (KPI) zur Messung der Prozessqualität und Dienstbereitstellung und Identifikation von Verbesserungsmöglichkeiten</span><span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt"><b><i><span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt"><b><i><span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Anforderungen (Profil):<o:p></o:p></span></i></b></p>
<p class="MsoPlainText" style="mso-margin-top-alt:3.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.7pt;margin-bottom:.0001pt;text-indent:-17.85pt;line-height:normal;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Erfolgreich abgeschlossenes naturwissenschaftliches Hochschulstudium mit Master-, Diplom- oder gleichwertigem Abschluss und Schwerpunkt in
<br>
(Wirtschafts-)Informatik<o:p></o:p></span></p>
<p class="MsoPlainText" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height:normal;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Team- und Kommunikationsfähigkeit
<o:p></o:p></span></p>
<p class="MsoPlainText" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height:normal;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Fähigkeit zu selbständigem und wissenschaftlichen Arbeiten<o:p></o:p></span></p>
<p class="MsoPlainText" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height:normal;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Gute Englischkenntnisse<o:p></o:p></span></p>
<p class="MsoPlainText" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height:normal;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Gute Kenntnisse im Bereich IT-Servicemanagement
<o:p></o:p></span></p>
<p class="MsoPlainText" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;line-height:normal;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Programmiererfahrung<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Die Bewerbungsfrist endet am 26.09.2016.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Weitere Einzelheiten entnehmen Sie bitte unserem
<a href="http://www.lrz.de/wir/stellen/2016-09_it-servicemanagement/" title="Stellenangebot ITSM">
<span style="color:windowtext;text-decoration:none">Stellenangebot</span></a> unter
<a href="http://www.lrz.de/wir/stellen/2016-09_it-servicemanagement/">http://www.lrz.de/wir/stellen/2016-09_it-servicemanagement/</a><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif;color:black">Mit besten Grüßen,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Leibniz-Rechenzentrum
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">Boltzmannstr. 1
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif">85748 Garching b. München<o:p></o:p></span></p>
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<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif"><a href="http://www.lrz.de">www.lrz.de</a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:justify">
<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<span style="font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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